Short on analysts? Think again.
Our Customer Success Management (CSM) team is responsible for guiding organizations from traditional, “four wall” analytical paradigms to those featuring Big Data analytics. In addition to training users, CSM consultants help slot departments review & understand benchmarks, identify opportunities, set goals, monitor progress and capture efficiencies. Equipped with decades of executive-level gaming experience and hardcore ReelMetrics prowess, CSM consultants have but one mission–get teams to the top!
in seven steps
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Data loading and cleansing
Our CSM team begin with data forensics, evaluating the overall fidelity of your slot data. From there, CSM works with your IT team to configure, implement & schedule our automated anonymization, encryption, transfer, reconciliation, & standardization routines.
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Benchmarking
Once your data are prepped & loaded, the CSM team runs a series of analyses that benchmark your most critical slot management practices--purchasing, configuration, conversion, slot marketing and more.
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Supply & demand mapping
Once benchmarks are established, the CSM team maps your organization's supply & demand relationships, utilizing the Cupid Unified Segmentation Standard to identify key inventory imbalances
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Goal setting
Working with your slot team, CSM helps you establish key inventory, activity, & player development goals relative to established benchmarks
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Scenario-based training
Our CSM Consultants possess decades of hands-on experience in slot operations, slot marketing & slot analytics, ensuring that all of your training is grounded, actionable & rooted in real world scenarios.
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Best practices framework
With all critical benchmarks, goals, and training complete, CSM works with your slot team to put in-place empirically validated Assortment & Merchandising frameworks that streamline & prioritize inventory management
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Monitoring & refinement
With your goals in-place, the CSM team monitor your team’s progress over the course of your subscription term, augmenting their efforts with progress reporting and course-correcting tips.
Stop guessing. Start optimizing.
See what your data’s been trying to tell you.
